Transformation Insights

Explore the latest insights on digital transformation, AI enablement, and customer experience across the globe - with advice to guide implementation at your organization. All views reflect my personal perspective.

Alicia Marie Phillips Alicia Marie Phillips

How Hotels Are Using AI in 2026: From Guest Discovery to Daily Operations

AI is becoming part of how hotels attract guests, support employees, and manage commercial decisions. The applications extend well beyond answering guests’ frequently asked questions: hotel groups are introducing conversational search, digital concierges, and tools that help teams find information faster. These examples show where adoption is heading, although adoption widely varies by chain, global market, and stage of rollout.

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Alicia Marie Phillips Alicia Marie Phillips

Why Ecommerce Revenue Stalls Despite Increasing Traffic in 2026

More traffic grows ecommerce revenue only when those visits translate into purchases at a sustainable order value. If sessions are increasing while sales remain flat, investigate traffic quality, conversion, and customer experience before investing in more acquisition.

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Alicia Marie Phillips Alicia Marie Phillips

When Does a Business Need Fractional Digital Leadership?

A business may need fractional digital leadership when its digital priorities require experienced direction, but a full-time executive hire does not yet fit its needs. A fractional leader works with your organization on an agreed schedule and scope, helping connect strategy, people, and execution.

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